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Complaint for Cosco Child Safety Seat 9999

Complaint about CHILD SEAT : TETHER (STRAP) SECURES TOP OF CHILD SEAT TO VEHICLE

Consumer Complaint:
THE CONSUMER STATES THAT THE COSCO TOURIVA SEATS ARE PROVIDED TO EACH COUNTY IN OHIO THROUGH A GRANT FROM OHIO DEPARTMENT OF PUBLIC SAFETY/OHIO DEPARTMENT OF HEALTH. GUERNSEY COUNTY CALLED COSCO-DOREL JUVENILE GROUP 800# CONSUMER RELATIONS DEPARTMENT ON 09/27/02 TO REPORT THE PLASTIC HARNESS GUIDES WERE NOT SNAPPING INTO THE SHELL OF THE CAR SEAT. COSCO SENT A REPLACEMENT HARNESS GUIDES, BUT THEY DID NOT REMEDY THE PROBLEM. THEY AGAIN CONTACTED CONSUMER RELATIONS, AND COSCO REQUESTED THAT THEY RETURN 3 OF THE 14 AFFECTED SEATS. MODEL# 02-514-FSM MANUFACTURED DATE AUG. 15,2002 AND AUG 23,2002. *SCC