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Complaint for Honda Accord 1998

Complaint about ELECTRICAL SYSTEM

Consumer Complaint:
SUBJECT: 1998 HONDA ACCORD 117,000 MILES. EVENTS THAT LED TO COMPLAINT: VEHICLE ENGINE AND ALL ELECTRICAL COMPLETELY SHUTS DOWN LEAVING NO CONTROL OVER VEHICLE: NO LIGHTS, NO BRAKES, NO STEERING, NO SIGNALS, NO CHECK ENGINE LIGHT. A SUDDEN AND COMPLETE LOSS OF VEHICLE CONTROL WITH 2-3 KIDS IN CAR AND 2 ADULTS. WE WENT ON LINE FOR RECALL NOTICES AND FOUND THE FOLLOWING: COMPLIANT: RECALL # 02V120000,MAY 16TH, 2002' & 03V423000 OCT 27,2003' "IGNITION SWITCH CONTACTS WORN OUT CAUSING THE ENGINE TO STALL WITH OUT WARNING". "CATASTROPHIC FAILURE!" HONDA OF OXNARD REPLACED PART BACK ON MAY 2002' WITH SAME FAULTY PART. REGISTERED COMPLIANT 4/3/08 WITHOUT RESOLUTION WITH HONDA AMERICA AND HONDA OF OXNARD DCH: HONDA AMERICA CASE # N012008-04-0200208 - SENIOR REGIONAL CASE MANAGER:JAMAHL BROWN 1-800-999-1009 X118263. JAMAHL ASKED THAT WE TAKE THE SUBJECT CAR IN TO DCH HONDA OF OXNARD FOR DIAGNOSTIC TO CONFIRM FAILURE. FAILURE WAS CONFIRMED BY CLINT STREMCHA-SERVICE TECH, ROSE SIELA - SERVICE MANAGER, TO BE THE "IGNITION SWITCH"! SAME AS RECALLED PART. I BROUGHT THE RESULTS BACK TO JAMAHL BROWN AT HONDA AMERICA AND HE SAID HE WOULD NOT PERFORM ANY GOOD WILL BECAUSE OF AGE OF VEHICLE. I STATED TO HIM THAT THIS CAR WAS STILL ON THE ROUND TRANSPORTING KIDS TO AND FROM SCHOOL DAILY. A CATASTROPHIC FAILURE OF THIS MAGNITUDE COULD CAUSE GREAT BODILY INJURY OR DEATH. HE REPLIED THAT IS MY PROBLEM AND THAT I NEED TO KEEP THE VEHICLE SERVICED. I FURTHER EXPLAINED THIS PART IS NOT A SERVICEABLE PART LIKE BRAKES AND OIL ARE. I ALSO SAID I HAVE A HONDA THAT HAS 200,000 MILES THAT IS STILL ON THE ROAD WITHOUT INCIDENT. I ASKED HIM WHY DID HE ASK ME TO TAKE THE CAR TO HONDA TO IT GET DIAGNOSED TO CONFIRM THE FAILED PART? WITH OUT ANSWERING THE QUESTION HE SAID HE WOULD STAND BY HIS DECISION NOT OFFER ME ANY FINANCIAL SUPPORT OR SOLUTION TO THIS FAILURE. END OF EXPLANATION. *TR

Date of Incident:
20080315