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Complaint for Ford F-150 2006

Complaint about ENGINE AND ENGINE COOLING : EXHAUST SYSTEM

Consumer Complaint:
I REPORTED MY CATALYTIC CONVERTERS WENT BAD TO RICHMOND FORD LLC. I HAVE A 2006 FORD F-150 XLT WITH 44,000 MILES. THE SERVICE MANAGER INFORMED ME THAT THE 3 YEAR, 36,000 MILE FACTORY WARRANTY WAS PAST. IT WAS DURING A ROUTINE STATE INSPECTION MY MECHANIC FOUND THE ISSUE. I AGAIN CALLED MY MECHANIC. HE INFORMED THAT THERE IS AN 8 YEAR 80,000 MILE FEDERAL EMISSIONS WARRANTY. I AGAIN CALLED RICHMOND FORD LLC. SPOKE WITH THE SERVICE MANAGER, HE TOLD ME THAT THERE WAS NO SUCH WARRANTY. I HAD TO TAKE MY TRUCK TO A LOCAL EXHAUST SPECIALIST. IT TOOK A WEEK AND OVER $2000 TO REPAIR MY TRUCK. I CALLED FORD MOTOR COMPANIES CUSTOMER CARE LINE. THEY INFORMED ME THERE WAS A FEDERAL EMISSIONS WARRANTY AND IT WAS FOR 8 YEARS OR 80,000 MILES. NOW I AM OUT $2000 AND I AM FIGHTING WITH FORD TO RECOVER MY EXPENSES, LOST TIME FROM WORK WITH NO SUCCESS CAN YOU ASSIST OR PROVIDE ME WITH ANY CONTACT INFORMATION TO ASSIST ME IN THIS MATTER. YOUR ASSISTANCE WOULD BE GREATLY WELCOME. *TR THANKS, BRIAN M DOUGHERTY

Date of Incident:
20090720